Hello people!,
first of all I want to write this just to let you know what my experience was with Kufatec (www.kufatec.de). I hope it's not the way they usually work otherwise I would suggest them to check their customer satisfaction index and take immediate action..
All began on June 6 2005, when I decided to order via their website all the adapters I needed in order to install my new RNS-E on my A4 Cabrio. The order showed the possibility of having a cash-on-delivery service. I ordered everything.
After three days (system was showing a "Processing" status since June 07) I started asking some info to their customer service, using both general info email and direct addresses.. Finally after some days and a telephone call I discovered they are NOT offering COD payment for Italy (where I live) but to Germany only. So I had to send a bank money transfer.. losing some extra days. Remember that for your orders!!
After one week, I had to call them again: they confirmed to me the receipt of the funds and a shipment number. I kept on waiting for delivery of the parcel...
After some days, I had tried to trace the shipment on web and locally.. I had to send another email to them: I discovered the shipment number was changed and nobody told me anything.
Finally, the shipment came to Italy (into a used 24 hamburgers cartoon box!) but without any kind of installation instructions.
What else to say? A very bad customer service and a virtually absent customer support. The only good thing? The cables look good and are working fine.. at the end.
first of all I want to write this just to let you know what my experience was with Kufatec (www.kufatec.de). I hope it's not the way they usually work otherwise I would suggest them to check their customer satisfaction index and take immediate action..
All began on June 6 2005, when I decided to order via their website all the adapters I needed in order to install my new RNS-E on my A4 Cabrio. The order showed the possibility of having a cash-on-delivery service. I ordered everything.
After three days (system was showing a "Processing" status since June 07) I started asking some info to their customer service, using both general info email and direct addresses.. Finally after some days and a telephone call I discovered they are NOT offering COD payment for Italy (where I live) but to Germany only. So I had to send a bank money transfer.. losing some extra days. Remember that for your orders!!
After one week, I had to call them again: they confirmed to me the receipt of the funds and a shipment number. I kept on waiting for delivery of the parcel...
After some days, I had tried to trace the shipment on web and locally.. I had to send another email to them: I discovered the shipment number was changed and nobody told me anything.
Finally, the shipment came to Italy (into a used 24 hamburgers cartoon box!) but without any kind of installation instructions.
What else to say? A very bad customer service and a virtually absent customer support. The only good thing? The cables look good and are working fine.. at the end.