Audi Forum banner
1 - 2 of 2 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
I have a 2020 Q7prestige on lease with around 12k miles that has been in service without resolution for 7 weeks. I have a crappy loaner with no timeline as to when my car iwill be fixed. Do I have any recourse? I'm still paying the lease but driving around in a q5 2017 with no safety features.

I leased the q7 through dealer A but towed it to dealer B due to a shorter promised time to be "seen". Dealer A said that it would take 4-6 weeks to be seen.
Dealer B has done initial troubleshooting with Audi corporate techs and claim it's taking a while since they want to document everything in case it's a recall issue. Now ththey are slammed and just haven't had time to fix it yet.

What can I do? Tow it to dealer A, where I leased it and demand they fix it? Make a stink at dealer B? Call a lawyer?

The issue btw is overheating. They think it's a faulty thermostat but said Audi corporate is having then run all kinds of tests.
Any advice appreciated!
 

·
Registered
2014 A5 Premium Plus Cabriolet Quattro 2.0T
Joined
·
52 Posts
the most reasonable first approach you don't mention, that I can think of, is to ask for a Q7 loaner to replace the Q5. Since corporate is involved, I don't think much can happen by changing dealers.
 
1 - 2 of 2 Posts
Top