I've some kind of source for defect DVD players..It appears to be a trick to make an non functioning DVD player to work again. It's a very common issue by transport. Sometimes the above side of the player gets a little bit dented by shocks (of transport), and there's a trick to pull up/lift up the mechanism of the DVD player. it's worth the try. Eventually, after trying this yourself, you can send me the player (you have to remove it from your RNS-E yourself), and I can send it to let him try...No guarantee, but just worth the try..